Who is PCA?
 
 

In a career spanning nearly three decades, Dane has worked for several long term care pharmacy providers, large and small. His experience and knowledge of operations and management functions offer PCA customers added value in an ever-changing industry. Dane’s dynamic personality and influence throughout the LTC and pharmacy industries have long served him well and assist PCA’s mission to forge ahead to meet its growth potential. He continues to serve on both state and national level boards and committees to help shape and support the long-term care industry. Having provided for the indigent and underserved in specialty pharmacy, Dane continues to volunteer on service boards in his hometown to further this work and passion.

Having served PCA customers since 1999, with over 30 years in LTC management, Vicki leads our daily operations with a fair and compassionate management style. That style has fostered a cohesive team that attends to each component of our pharmacy services, from fulfillment and billing to problem resolution and beyond. She continually excels in customer service and support with a winning smile and rapport that is unsurpassed. Vicki develops a true kinship with her customers and envelops them with our PCA care. Not being content to just lead our team to success, Vicki often meets face-to-face with her beloved customers in their facilities. She performs compliance checks with the sweetest attitude and offers assistance with the initiation of new or changed services. Going “the extra mile” may be a cliché, but one would be hard-pressed to find a more fitting description for Vicki!

Leigh Ellen has managed our PCA Huntsville area pharmacy since its inception in 2007. After eleven years at one location, the Huntsville-area pharmacy moved in November of 2018 to Athens, Alabama to better serve our customers. Because of Leigh Ellen’s unique ability to manage and direct her staff, the move was seamless with no interruption of services. In fact, most customers never knew the physical location changed unless we told them! Leigh Ellen sees to all new services with a charm and grace that keep customers happy.

Jennifer was one of our first PCA associates and is always available for our customers and their families’ needs and concerns. She was already well versed in pharmacy billing and fulfillment when she began her career at PCA, and that knowledge base has broadened exponentially. Ready to assist with any billing difficulty, Jennifer is our “super user” of the various interfacing computer software programs required to efficiently run pharmacy services. She continues to actively participate in national conferences for pharmacy technology, and is passionate about its efficient use to better serve our residents and facility staff. Quick to step away from her busy day, she helps resolve any issues that arise for customers and co-workers alike, and is also our go-to person for internal computer software issues.

Since joining PCA in 2000, Kim has worked diligently to ensure PCA has the best available aspects of Human Resources employment practices and the most service-oriented associates. As both on-boarding and training progress and an associate leaves the classroom, she maintains close contact with their direct supervisor, guaranteeing a smooth transition. Associate relations are where Kim outshines all others in her position. Her door, rather than always being open, is open when needed and closed whenever an associate needs a moment of privacy with her. Kim’s innate ability to connect on a personal level with our associates has fostered a family atmosphere that works! Additionally, she manages payroll, compensation and all benefits, so that PCA associates keep an affordable, up to date benefit package. If all that weren’t enough, Kim also pulls extra duty at conferences and tradeshows, her winning personality cementing relationships with current and potential customers.

Having spent several years teaching state administrators, Lauren brings an unparalleled skill set to PCA. Her Administrators License for ALF/SCALF gives her a unique perspective and knowledge of what will best serve her customers. A veteran of Skilled Care Marketing, she understands the special needs of these facilities. Lauren’s abilities to see your residents from the beginning of care in the LTC continuum of Independent Living and move them into the Assisted Living or SCALF realm set her apart as a true gem in today’s marketing world. Her additional experience in Skilled Care makes her truly remarkable. Lauren is PCA’s primary coordinator of new business transitions.

Crystal began her career as an RN more than 25 years ago. She also holds an Assisted Living Administrator’s License for ALF/SCALF and is certified as a Dementia Practitioner by the NCCDP. She brings specialized programs for continued education directly to your facility. Crystal will work with you to schedule programs according to your needs, often presenting multiple classes throughout a single day or several classes over the course of a week. That way, your staffing continues with little disruption. She can schedule regional meetings for multiple facilities to help owners meet deadlines and ensure compliance. If your facility has an individualized need, she will collaborate with your staff education department to help develop a curriculum within the limitations of pharmacy guidelines.